This review is specifically about one of the techs at the Union location, Zen. My senior rescue had surgery eight weeks ago in Manhattan and his recovery has been incredibly difficult and stressful. I’ve been to multiple vets, have seen many techs, and I have to say that Zen has been by far the most caring tech I personally have encountered as a pet owner. She made me and my dog feel at ease as soon as she introduced herself and even though we only saw her in the office one time, she has followed up and checked in on us and given me advice and guidance on next steps. She treated me like a friend and my dog like her own. I am very grateful to her and will specifically request her from now on.